Sonicare - FAQ

I feel a tickling or tingling sensation when I first use my Sonicare
toothbrush. Is this normal?

Yes, it is. This is because your gums have to get used to the unique sensation caused by the high-speed bristle motion. The Easy-start feature helps you adjust to it by slowly increasing the brushing power over the first 14 uses. Once you’re used to that special ‘Sonicare feeling’ you will hardly notice the sensation.

How do I avoid ‘splattering’ when using my Sonicare toothbrush?

Be sure to place the brush head in your mouth before you press the power button and keep your mouth as closed as possible during brushing.

What is the Quadpacer (selected Advance and Elite models)?

Quadpacer takes the guesswork out of when to move your brush from the upper teeth to the lowers and outside to inside (4 sections in the mouth). It beeps at 30-second intervals during the 2-minute brushing period, signalling you when it’s time to move to the next section.

Nothing happens when the power button is pressed. What should I do?

Recharge your Sonicare toothbrush overnight. Make sure the charger is plugged into a socket that isn’t controlled by a light switch.

How often should I clean my brush head, handle and charger base?

We recommend that you replace your brush head at least every 6 months and every 4 months if it is used by someone with braces. You can get replacement brush heads through a number of retail stores and you can also order them online.

How often should I replace my brush head?

We recommend that you replace your brush head at least every 6 months and every 4 months if it is used by someone with braces. You can get replacement brush heads through a number of our retail partners.

What is Easy-Start?

The Easy-Start feature, found in all Sonicare models, helps you get accustomed to power brushing by gently increasing the brushing power during the first 14 uses.

Can children use a Sonicare toothbrush?

In most cases, children 8 years or older can use a Sonicare toothbrush. However, we advise first asking the opinion of your child’s dentist or dental hygienist. Children will find the Sonicare Elite e7000 series very easy to manoeuvre – the handle is lighter than that of the Elite e5000 series, and 30% narrower and lighter than the Advance model. If you have a Sonicare Advance, we suggest that children use a small brush head. It’s 30% smaller than the standard brush head and the slightly longer neck makes it easier to for children to clean their teeth in hard-to-reach places.

What is the warranty on my Sonicare toothbrush?

All Sonicare Elite and Advance toothbrushes come with a 2-year limited warranty.

What is the difference between the Sonicare Elite e9000, e7000 and e5000 series?

The design of the Sonicare Elite handle and brush head make it easier to use and even more effective – it removes 20% more plaque between the teeth than previous models! The slender, angled brush head gives superior reach into all corners of the mouth, and the contoured bristles conform more closely to the tooth surface and gum line. The Elite is also 30% smaller and lighter, making it easier to use, and offers additional features such as a personalised quadpacer and dual speed selection.

What is the difference between the Sonicare Elite and previous Sonicare models?

The design of the Sonicare Elite handle and brush head make it easier to use and even more effective – it removes 20% more plaque between the teeth than previous models! The slender, angled brush head gives a better reach into all corners of the mouth, and the contoured bristles conform more closely to the tooth surface and gum line. The Elite is also 30% smaller and lighter, making it easier to use, and offers additional features such as a personalised quadpacer and dual speed selection.